What to Do When You Forget the App Lock Password
If you forgot the Ledger Live app lock password, the usual task is to rebuild access to the local application. Ledger Wallet is the current name of Ledger Live. The local lock protects the app’s stored account information; the hardware wallet remains responsible for signing transactions.
Before changing anything, confirm that this is the app’s lock screen. A password for Ledger Recover or another provider has its own reset procedure. Your hardware PIN is a separate credential and should only be entered on the physical Ledger device.
Prepare Before Resetting the Application
Confirm that the initialized device used for your accounts is available. You will normally use that device to add the accounts back after local data is reset. If you use several devices or an additional passphrase, identify the configuration associated with each account before proceeding.
Review what local information you may lose. Custom account names, preferences, account lists, and service history that exists only in the installation may not all be recreated automatically. A reset does not reverse on-chain transfers, but that does not make every piece of local data replaceable.
Follow the Lost-Password Process
Open the Recovery Option in the Installed App
Use the I lost my password or equivalent control provided by your edition. Read the explanation before confirming. It should describe what happens to the local application data, rather than asking you to upload recovery words or pay an unlocking fee.
Reset Only the Computer or Phone Application
Confirm the application reset if you are prepared to rebuild the local account list. Do not confuse this action with factory-resetting the Ledger hardware wallet. Erasing an initialized device is unnecessary for a forgotten app lock and can create a separate recovery problem.
Reconnect the Existing Device
When onboarding starts again, choose the option for an already initialized device. Unlock it using its own controls and follow the account-discovery prompts. The application can obtain the necessary public account information without importing the recovery phrase into your computer.
Add Accounts and Restore Your Preferences
Select the correct asset and blockchain for each account. Accounts associated with another device configuration or passphrase will need that matching configuration. Compare the public transaction history and receiving address with trusted records before relying on a familiar-looking account label.
Set a new local password, record it in an appropriate password manager, and review any available automatic-lock options. A clear label in your password manager can prevent confusion between the local app password and provider credentials. Keep your recovery backup separate from ordinary account-password records.
Get Help Without Disclosing Secrets
If the lost-password control is absent or the app cannot reach its lock screen, consult official Ledger Support for your platform and app release. Avoid downloading a password remover or a modified wallet application. Use the official installer if program files need repair.
Frequently Asked Questions
Does an app reset create a new wallet?
It rebuilds the application’s local state. Connecting the same initialized signing device lets you rediscover supported accounts associated with its existing keys.
Can I use my 24 words as the new app password?
Do not type recovery words into the application. Choose an independent app password, and enter recovery words only on a hardware device when performing an actual documented device restoration.
What if I also lost access to the hardware device?
Pause the local cleanup and assess your available backups and recovery options. An app password reset cannot recreate missing signing keys, and an email address alone does not restore a self-custody wallet.
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